Friday, December 23, 2005

Apple Pro Care Saves the Day

Two weeks ago I walked up to my Apple Powerbook and after attempting to get the thing to respond to my commands got that sinking feeling that the hard drive had gone south. A reboot or two from the system DVD confirmed my fears. The hard drive was lost. I had backups but I would have to get the system repaired. I took it to my local Apple Store in Menlo Park Mall and the Genius confirmed my diagnosis. Luckily, the machine is covered by Apple Care and even more fortuitously covered under Pro Care. The Genius initially indicated probably two or three days to get the Powerbook back into my hands. Ok I can live with that, I thought. I handed the system over to the Genius, filled out the paperwork, and headed home. Two minutes after arriving home. I get a phone call from the Apple store. They said the machine would be ready in 1 hour! According to them the Pro Care bumped me up to the top of the stack, they had a drive in house and they would repair it in the store! An hour later, I got back to the store to pick up my machine all thanks to Pro Care. Now I know all Mac users know to get the Apple Care with your machine and renew it when it expires but If you've been offered Pro Care and turned it down, think again. If you're like me and you depend on your PowerBook for business then take the Pro Care. It's worth the extra hundred bucks. It was to me. Also a big thanks out to the guys at the Menlo Park Apple store. If you live in NJ buy your mac gear from these guys. They are technically sharp, very customer focused, and a pleasure to work with even in tough circumstances.

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Anonymous Anonymous said...

Now you tell me about Apple Pro Care!

An Osprey Parent

1:49 PM  
Anonymous Anonymous said...

Good news! I'm considering making the Big Switch, and Menlo Park is the closest store to our W. Windsor home. Thanks!

9:01 AM  
Anonymous Anonymous said...

How in the world can make a procare appointment with an Apple genius?

2:49 PM  
Blogger Dan said...

I would just like to say that I don't like the geniuses at the Menlo Park apple store. They were always very hesitent about fixing my iBook, and didn't document certain problems in their computer system.

3:23 PM  

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